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Delivery & Returns

Fast, Reliable Delivery

At Direct Plastics we know you don’t want to wait around for materials once your project is ready. That’s why we’ve streamlined our shipping process to get your engineering plastics, sheets, rods and accessories to you quickly and safely.

ORDER BEFORE 2PM FOR NEXT-DAY DELIVERY*

If you order before 2pm Monday to Friday (subject to stock), we’ll despatch the same day for next-day delivery on most UK mainland addresses.

*Orders are sent on a ‘Next Day’ service but delivery is not guaranteed. Delivery to remote areas such as the Highlands may take longer.

Delivery Charges

  • UK Mainland (excluding Scottish Highlands & Islands)
  • All orders over £99 (before vat) are Free Delivery
  • All orders under £99 (before vat) are at £5.95 (+ vat)
  • Scottish Highlands & Islands (Ex Shetland)
  • £20 (+ vat)
  • Northern Ireland
  • £25 (+ vat)
  • Isle of Wight
  • £15 (+ vat)
  • Isles of Scilly
  • £20 (+ vat)
  • Isle of Mann, Jersey & Guernsey
  • £20 (+ vat)
  • Rest of the World
  • Please contact us for a quotation.

Delivery Information

Many of our materials are large or heavy, so we use specialised carriers to help ensure your order arrives in perfect condition. Smaller orders are sent via DPD . All our carriers are multi-drop that are unable to call before delivery. Most deliveries arrive Monday–Friday* between 8.00am and 6.00pm. We cannot provide a precise estimated time of arrival for courier or pallet deliveries. If a delay is likely, we will do our utmost to contact you in advance.

*Excluding bank holidays.

All pallet deliveries are kerbside drops and require at least two able-bodied people to offload. Drivers are not insured to carry goods into your premises or onto site. Smaller orders are usually delivered to your door.

Please check your order carefully as soon as it arrives and before signing the delivery note. Don’t worry if the driver is in a rush — if anything looks damaged or is missing, note it clearly on the delivery document and sign as “DAMAGED”. This is important — we cannot offer a replacement or refund if the delivery is signed for as complete and in good condition. Once damage is logged, we will happily arrange a replacement. If you prefer a refund instead, we will process it within 7 working days of receiving the items back.

Missed deliveries may incur a re-delivery charge. Please also tell us about any restricted access (size, weight, parking or vehicle limitations) when you place your order, as failed deliveries due to access issues will incur a re-delivery charge. Goods refused at delivery that are later found undamaged will be charged for return to the warehouse.

Although we use reliable carriers, unforeseen circumstances such as traffic or weather can occasionally affect delivery times. We therefore strongly recommend waiting until your goods have arrived and been checked before booking installers or scheduling work. We cannot accept liability for any consequential loss caused by late deliveries. The same applies to next-day deliveries — if an order does not arrive on the stated day for unforeseen reasons, no refund of the delivery charge will be given.

Returns & Cancellations

Our helpful team are on hand to support with any queries. Please use the Live Chat, call us on 0114 256 0889, message us on WhatsApp 07894 395077, or email sales@directplastics.co.uk as soon as you can to discuss returns and cancellations.

Changed your mind? No problem. You can return your order within 28 days of purchase provided the items are still in perfect, resalable condition. Please contact us first so we can send you a returns form / authorisation. Customers are responsible for the cost and arrangement of return shipping. Once your return arrives and passes a quality check, we’ll sort everything for you.

Before use or installation, please inspect your goods thoroughly to confirm they match your order and that you are happy with the quality. Once materials have been cut, machined or installed, claims for incorrect goods cannot normally be accepted.

If you have any questions regarding delivery before or after your purchase, please contact us via Live Chat, Phone, WhatsApp or Email and we will be happy to help.