FAQs

Please contact us here with your order ID and we will forward the invoice on to you.

Yes, all our materials can be collected from our trade counter in Sheffield

If you order your materials before 2pm, Monday to Friday, we’ll send them the same day for next day delivery for you (subject to stock)

• UK Mainland (excluding Scottish Highlands & Islands)
• All orders over £99 (before vat) are Free Delivery
• All orders under £99 (before vat) are at £5.95 (+ vat)

• Scottish Highlands & Islands (Ex Shetland)
• All deliveries would be £20 (+ vat)

• Northern Ireland
• All deliveries would be £25 (+ vat)

• Isle of Wight
• All deliveries would be £15 (+ vat)

• Isles of Scilly
• All deliveries would be £20 (+ vat)

• Isle of Mann, Jersey & Guernsey
• All deliveries would be £20 (+ vat)

• Southern Ireland & Shetland
• Please contact us here or call us on 0114 256 0889

• Rest of the World
• Please contact us here

Yes we have a cutting service, please click here for details

Order your materials on the website as usual and go through to our one page checkout, please select either “BACS” option, you will immediately receive your Pro forma invoice which includes details of how you can pay

Yes, by selecting a material from our samples section on our menu’s or click here

Refund policy

We want you to be happy with your materials. If you're not, just return them to us and we'll refund either the credit or debit card of the person who originally placed and paid for the order or send you a BACS. Please see below for orders excluded from this policy. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt to us. This includes any delivery charge, but excludes carriage costs back to us and the products listed as "exceptions" below.

Terms & conditions

• If you're unhappy with your materials, please let us know. Unless faulty, we'd like this to be within 90 days of your order.
• It's important that any unwanted materials, unless faulty, are returned to us in a re-saleable condition. We'd assume this to mean that you've not cut or machined them in any way.
• We'll refund any delivery charges you've paid if you return an entire order (UK orders only)

Products we're unable to cancel or refund

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

• products which have been cut to size for you
• special order materials
• specially custom made materials

Where materials have been specially cut or ordered for you, unless faulty, we're unable to refund. We're unable to accept cancellations for these orders, once cutting or processing has begun. This does not affect your statutory rights.

Yes you can as long as we have not specially ordered or custom/cut them for you we’ll refund you in full, either to the original credit/debit card or by BACS

Just click here and choose from our tech zone

Just click here and choose from our tech zone

These are the materials currently that have an FDA approval (click here for more)

• Acetal
• Nylon 6.6
• HDPE
• Polypropylene
• PTFE
• PEEK
• UHMWPE
• PET
• PVDF

The following 2 lists are plastics considered easy or difficult to bond.

The following plastics are classed as high wear resistant plastics

• Acetal
• Delrin
• Nylon 6
• Nylon 6.6
• Oilon
• HDPE
• Polypropylene
• Polyurethane
• PEEK
• RG1000
• Whale Tufnol
• UHMWPE
• PET

The following materials are generally considered as easy to machine

• Acetal
• Delrin
• Cast Nylon 6
• Nylon 6.6
• Oilon
• HDPE
• PEEK
• PVC
• RG1000
• Tufnol
• UHMWPE

The following plastics are considered good for chemical resistance.

• Acetal
• HDPE
• Polypropylene
• PTFE
• PEEK
• PVC
• RG1000
• UHMWPE

The list below is the list and values in degrees centigrade

	Long Term	Short Term
Acetal	100	140
Delrin	100	150
Nylon 6	100	160
Nylon 6.6	100	170
Oilon	110	170
HDPE	80	90
Polypropylene	100	130
Polyurethane	80	120
PTFE	260	260
PEEK	260	300
PVC	60	80
RG1000	90	120
Whale Tufnol	120	130
1P/13 Tufnol	90	120
Kite Tufnol	90	120
UHMWPE	90	120
PET	110	170
ABS	75	100
PVDF	150	150
Acrylic	80	90
Polycarbonate	100	130

Long term typically means between 5,000 and 20,000 hours operating at this temperature without losing more than 50% of its performance. Short term typically means upto 2 hours at any one time.

Nylon 6.6 has a 6% higher operating temperature, is 13% harder, 10% more rigid and has a tensile strength that is 8% greater. Nylon 6 on the other hand has a greater size range but the main difference is it can be around 30% cheaper.

They are equally excellent at machining but Acetal has a better chemical resistance, where as Delrin has better wear resistance, is stronger and is tougher.

These tips are basic and designed as a guide or starting point only.

• Razor sharp high speed steel tools
• Tools to have plenty of rake
• Try lower speed with higher feed
• Try and use coolant
• Maybe place in a freezer overnight

Tariff Codes can be found here