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FAQs
- "Spend" Means for an Overall Order (Not per Item)
- Our Site Will Automatically Apply Your Discount For You
Fast, Reliable Delivery
At Direct Plastics we know you don’t want to wait around for materials once your project is ready. That’s why we’ve streamlined our shipping process to get your engineering plastics, sheets, rods and accessories to you quickly and safely.
ORDER BEFORE 2PM FOR NEXT-DAY DELIVERY*
If you order before 2pm Monday to Friday (subject to stock), we’ll despatch the same day for next-day delivery on most UK mainland addresses.
*Orders are sent on a ‘Next Day’ service but delivery is not guaranteed. Delivery to remote areas such as the Highlands may take longer.
Delivery Charges
- UK Mainland (excluding Scottish Highlands & Islands)
- All orders over £99 (before vat) are Free Delivery
- All orders under £99 (before vat) are at £5.95 (+ vat)
- Scottish Highlands & Islands (Ex Shetland)
- £20 (+ vat)
- Northern Ireland
- £25 (+ vat)
- Isle of Wight
- £15 (+ vat)
- Isles of Scilly
- £20 (+ vat)
- Isle of Mann, Jersey & Guernsey
- £20 (+ vat)
- Southern Ireland & Shetland
- Please contact us by email at sales@directplastics.co.uk or call 0114 256 0889 for a quotation.
- Rest of the World
- Please contact us for a quotation.
Delivery Information
Many of our materials are large or heavy, so we use specialised carriers to help ensure your order arrives in perfect condition. Smaller orders are sent via DPD . All our carriers are multi-drop that are unable to call before delivery. Most deliveries arrive Monday–Friday* between 8.00am and 6.00pm. We cannot provide a precise estimated time of arrival for courier or pallet deliveries. If a delay is likely, we will do our utmost to contact you in advance.
*Excluding bank holidays.
All pallet deliveries are kerbside drops and require at least two able-bodied people to offload. Drivers are not insured to carry goods into your premises or onto site. Smaller orders are usually delivered to your door.
Please check your order carefully as soon as it arrives and before signing the delivery note. Don’t worry if the driver is in a rush — if anything looks damaged or is missing, note it clearly on the delivery document and sign as “DAMAGED”. This is important — we cannot offer a replacement or refund if the delivery is signed for as complete and in good condition. Once damage is logged, we will happily arrange a replacement. If you prefer a refund instead, we will process it within 7 working days of receiving the items back.
Missed deliveries may incur a re-delivery charge. Please also tell us about any restricted access (size, weight, parking or vehicle limitations) when you place your order, as failed deliveries due to access issues will incur a re-delivery charge. Goods refused at delivery that are later found undamaged will be charged for return to the warehouse.
Although we use reliable carriers, unforeseen circumstances such as traffic or weather can occasionally affect delivery times. We therefore strongly recommend waiting until your goods have arrived and been checked before booking installers or scheduling work. We cannot accept liability for any consequential loss caused by late deliveries. The same applies to next-day deliveries — if an order does not arrive on the stated day for unforeseen reasons, no refund of the delivery charge will be given.
Returns & Cancellations
Our helpful team are on hand to support with any queries. Please use the Live Chat, call us on 0114 256 0889, message us on WhatsApp 07894 395077, or email sales@directplastics.co.uk as soon as you can to discuss returns and cancellations.
Changed your mind? No problem. You can return your order within 28 days of purchase provided the items are still in perfect, resalable condition. Please contact us first so we can send you a returns form / authorisation. Customers are responsible for the cost and arrangement of return shipping. Once your return arrives and passes a quality check, we’ll sort everything for you.
Before use or installation, please inspect your goods thoroughly to confirm they match your order and that you are happy with the quality. Once materials have been cut, machined or installed, claims for incorrect goods cannot normally be accepted.
If you have any questions regarding delivery before or after your purchase, please contact us via Live Chat, Phone, WhatsApp or Email and we will be happy to help.
Our price is for the total amount of pieces your entire order needs to be cut into:
For Example
- Buy 1 sheet/rod and have it cut into 15 pieces = £10
- Buy 3 sheets/rods and have each one cut into say 5 pieces (total = 15 pieces) = £10
What to do:
- Click the "Cutting" tab in our menu to visit the cutting section (if you're not already there)
- Click the "Buy Now" button of whichever quantity corresponds to your needs
- See bottom of this page, on how to advise your sizes and any notes
Want more than 300 pieces?
Please give our sales team a call on 0114 2560889
Notes/tips:
- Please allow at least 4mm in your cutting allowance calculations for the width of the saw cut
- We use table saws and horizontal band-saws, so edges will have a sawn finish
- We only use sawing equipment, so we are unable to offer high precision items
- Tolerances are +2mm to minus 0mm
- We aim to cut as squarely as possible although incoming materials are sometimes out of square
- We are unable to cut or machine shapes but we are happy to obtain a custom quotation for machined
shapes or parts (please call us on 0114 2560889)
How to advise your sizes:
- Please checkout your basket/cart
- Fill in your details as usual on the checkout page
- At section 5 of our checkout page, there's a "customer notes" box for you
- Please enter your sizes and any notes for us there
Polycarbonate Sheet
Polycarbonate Sheet is that ultra tough, clear glazing material used in machine guards, anti vandal glazing and riot shields etc.
Although Polycarbonate Sheet is not totally unbreakable, it is approximately 250 times stronger than glass and currently the toughest stuff there is.
Polycarbonate Sheet is also known by many of it's brand or trade names such as: Lexan, Paltough or Makralon, to name a few. Without getting too technical and for our purposes here, they are all pretty much the same material but it is important to mention that each brand will offer a range of differing grades for differing applications.
Marguard is the name given to the scratch resistant grade of Lexan Polycarbonate. This is the grade of sheet that is commonly used in race car applications. It is more expensive but the hard coating on both surfaces allows the sheet to be cleaned easier and with a substantially reduced risk of scratches, extending the life of the windows substantially and arguably saving money in the long run.
Polycarbonate Sheet is what is called "notch sensitive" which means that if the sheet is drilled or notched in any way, it will reduce its impact resistance in that area.
As with all plastics, thermal expansion is a factor to be considered. It is advised, as with all plastics that consideration is given for the allowance for expansion and engineered into any application where changes in temperature is expected.
These days, manufacturers of Polycarbonate Sheet have grades that have improved resistance to UV sunlight for use on external applications. Non UV grades should only be considered for internal applications such as machine guards.
Standard Polycarbonate Sheet is particularly sensitive to any chemicals or acids etc. We would particularly advise the study of the "Lexan guidelines" but in general, a mild solution of water and washing up liquid and great care should be used. Particularly try to avoid the use of any dry dusters or cloths.
This is the great advantage of the Lexan Marguard grade where the hard coating comes into its own.
Polycarbonate Sheet within reason can be bent along a curve and can be held mechanically fairly successfully, please refer to the "Lexan guidelines". If your requirement is for a pe-bent or curved sheet or panel of Polycarbonate this would normally only be undertaken by specialist fabricators. Also remember that the hard coating on Lexan Marguard is less flexible and could crack if the curve is greater than the coatings flexibility.
Direct Plastics has one of the largest stocks of Lexan Polycarbonate Sheet and Lexan Marguard Sheet available. Either order online or call one of our experts on 0114 256 0889.